Shipping Policy & Processing Information
Q: What is the difference between processing time and shipping time?
A: Processing time is the amount of time it takes to fulfill your order. This includes pulling the hair from inventory, shampoo/deep conditioning treatment, order packaging, and payment clearance.
Shipping time is the timeframe in which you order is received by the postal station and delivered to the shipping/billing address.
Payments are processed via debit/credit card or PayPal.
You will receive your order number, and this begins the order processing time of 5-7 business days. **
Your order will not be processed until payment is received and approved. Your order will not be shipped if you do not confirm the agreement sent from email@example.com. Please add us to your address book, so it doesn't go to spam.
Once your order is processed via USPS; then you will receive a confirmation email as well as a tracking number from the online store.
If you placed an order for a custom wig your shipping and time does not start until the custom wig is completed You will be notified when your custom wig is completed before shipment. Custom wig completion is 14-21 business days.
International Shipping is offered.
United States shipping
Priority: 3-5 days
Overnight: delivers next day
Please allow 3-7 days total for payment processing as well as quality checks, and an additional time frame of 2-10 days for shipping time.
Please note that during sales shipping and processing will not start until the sale ends.
Please be aware, that any items not in stock are not for sale. Pre-orders will be allowed when announced due to COVID-19. Some shipments are unavailable to be received. I will always contact all customers if a shipment will be delayed due to COVID. Restock announcements will be made.
**Her Mood is not responsible for lost or stolen packages.